{"id":40391,"date":"2026-03-11T18:16:54","date_gmt":"2026-03-11T17:16:54","guid":{"rendered":"http:\/\/Customer%20Success%20team"},"modified":"2026-03-11T18:18:29","modified_gmt":"2026-03-11T17:18:29","password":"","slug":"inloggningsproblem","status":"publish","type":"docs","link":"https:\/\/oxceed.com\/se\/support\/ovrigt\/inloggningsproblem\/","title":{"rendered":"Inloggningsproblem"},"content":{"rendered":"<p>Denna guide ger f\u00f6rslag p\u00e5 olika l\u00f6sningar om du upplever problem vid inloggning till Oxceed. Se nedan steg f\u00f6r de olika tillv\u00e4gag\u00e5ngss\u00e4tten du kan testa att genomf\u00f6ra.<\/p>\n<p>Du kan \u00e4ven kontrollera f\u00f6ljande sida d\u00e4r vi informerar om eventuella driftst\u00f6rningar: <a href=\"https:\/\/oxceed.se\/driftstatus\/\" target=\"_blank\" rel=\"noopener\">https:\/\/oxceed.se\/driftstatus\/<\/a><\/p>\n<p>Upplever du fortsatt problem med inloggning, kontakta <a href=\"mailto:support@oxceed.se\" target=\"_blank\" rel=\"noopener\">v\u00e5r support<\/a>.<\/p>\n<h1>G\u00f6r en h\u00e5rd refresh<\/h1>\n<p>Anv\u00e4nder du en PC h\u00e5ller du in &#8220;Ctrl&#8221; och klickar p\u00e5 uppdateringsknappen i webbl\u00e4saren, enligt bilden nedan.<\/p>\n<p>Anv\u00e4nder du en MAC h\u00e5ller du in &#8220;Command&#8221; och klickar p\u00e5 &#8220;R&#8221;.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/oxceed.se\/wp-content\/uploads\/2026\/01\/hard_refresh.png\" style=\"max-width:100%;height:auto;\" \/><\/p>\n<h1>Rensa cookies och cachade filer<\/h1>\n<p>Rensa cookies och cachade filer i din webbl\u00e4sare<\/p>\n<h1>Beg\u00e4r en ny aktiveringsl\u00e4nk genom att klicka p\u00e5 &#8220;Gl\u00f6mt l\u00f6senordet&#8221;<\/h1>\n<p>Du kan best\u00e4lla en ny aktiveringsl\u00e4nk genom att trycka p\u00e5 &#8220;Gl\u00f6mt l\u00f6senordet&#8221; p\u00e5 <a href=\"https:\/\/app.oxceed.se\/\" target=\"_blank\" rel=\"noopener\">inloggningssidan<\/a>, efter du fyllt i den mailadress det avser. D\u00e5 kommer det att skickas ut en aktiveringsl\u00e4nk till din mail som du kan anv\u00e4nda.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/oxceed.se\/wp-content\/uploads\/2026\/01\/glomt_losenord.jpg\" style=\"max-width:100%;height:auto;\" \/><\/p>\n<h1>S\u00e4kerhetsst\u00e4ll att du aktiverat Bank-ID till anv\u00e4ndarkontot<\/h1>\n<p>Anv\u00e4nder du Bank-ID som inloggningsmetod, s\u00e4kerhetsst\u00e4ll att du aktiverat Bank-ID till den mailadress du anv\u00e4nder f\u00f6r att logga in i Oxceed.<\/p>\n<p>F\u00f6lj denna guide f\u00f6r hur du g\u00e5r till v\u00e4ga: <a href=\"https:\/\/oxceed.se\/support\/installningar\/bank-id\/\" target=\"_blank\" rel=\"noopener\">Bank-ID<\/a><\/p>\n<h1>Logga ut fr\u00e5n Oxceed<\/h1>\n<p>M\u00f6ts du av en blank sk\u00e4rm, enligt nedan bild, klickar du p\u00e5 &#8220;Log out&#8221; uppe till h\u00f6ger. D\u00e4refter kan du logga in p\u00e5 nytt. Om du fortsatt upplever problematik vid inloggning kan du testa att utf\u00f6ra stegen ovan.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/oxceed.se\/wp-content\/uploads\/2026\/01\/Logga-ut.png\" style=\"max-width:100%;height:auto;\" \/><\/p>\n<h1>Uppdatera webbl\u00e4saren<\/h1>\n<p>I vissa fall kan inaktuella versioner av webbl\u00e4saren medf\u00f6ra komplikationer med inloggning. Testa att uppdatera din webbl\u00e4sare f\u00f6r att s\u00e4kerhetsst\u00e4lla att du har den senaste versionen. Nedan f\u00f6ljer de steg du utf\u00f6r f\u00f6r att uppdatera webbl\u00e4saren om du anv\u00e4nder Google Chrome:<\/p>\n<p>1. Navigera till &#8220;Om Google Chrome&#8221; via menyn i webbl\u00e4saren<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/oxceed.se\/wp-content\/uploads\/2026\/01\/Uppdatera-webblasaren.png\" style=\"max-width:100%;height:auto;\" \/><\/p>\n<p>2. Kontrollera sedan om det finns nya versioner av Google Chrome<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/oxceed.se\/wp-content\/uploads\/2026\/01\/Ny-version.png\" style=\"max-width:100%;height:auto;\" \/><\/p>\n<h1>Inaktivera eventulla till\u00e4gg i webbl\u00e4saren<\/h1>\n<p>Kontrollera att du inte har till\u00e4gg i webbl\u00e4saren som orsakar eventuella blockeringar eller dylikt. Testa att inaktivera eventuella plugins f\u00f6r att se om detta p\u00e5verkar inloggningen eller inte. Nedan f\u00f6ljer hur du g\u00e5r till v\u00e4ga om du anv\u00e4nder Google Chrome:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/oxceed.se\/wp-content\/uploads\/2026\/01\/Tillagg.png\" style=\"max-width:100%;height:auto;\" \/><\/p>\n<h1>Kontrollera att Java Script \u00e4r aktiverat<\/h1>\n<p>S\u00e4kerhetsst\u00e4ll att du inte har inaktiverat Java Script i webbl\u00e4saren d\u00e5 detta kan orsaka bristande funktionalitet f\u00f6r hemsidor.<\/p>\n<p>F\u00f6lj denna guide f\u00f6r hur du g\u00e5r till v\u00e4ga: <a href=\"https:\/\/www.enable-javascript.com\/\" target=\"_blank\" rel=\"noopener\">Aktivera Java Script i webbl\u00e4saren<\/a><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Denna guide ger f\u00f6rslag p\u00e5 olika l\u00f6sningar om du upplever problem vid inloggning till Oxceed. Se nedan steg f\u00f6r de olika tillv\u00e4gag\u00e5ngss\u00e4tten du kan testa att genomf\u00f6ra. Du kan \u00e4ven kontrollera f\u00f6ljande sida d\u00e4r vi informerar om eventuella driftst\u00f6rningar: https:\/\/oxceed.se\/driftstatus\/ Upplever du fortsatt problem med inloggning, kontakta v\u00e5r support. G\u00f6r en h\u00e5rd refresh Anv\u00e4nder du [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_trash_the_other_posts":false,"editor_notices":[],"footnotes":""},"doc_category":[1372580],"doc_tag":[],"class_list":["post-40391","docs","type-docs","status-publish","hentry","doc_category-ovrigt"],"acf":[],"year_month":"2026-04","word_count":449,"total_views":"67","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Customer Success team","author_nicename":"customer-success-team","author_url":"https:\/\/oxceed.com\/se\/author\/customer-success-team\/"},"doc_category_info":[{"term_name":"\u00d6vrigt","term_url":"https:\/\/oxceed.com\/se\/support-category\/ovrigt\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Inloggningsproblem - Oxceed Sweden<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oxceed.com\/se\/docs\/inloggningsproblem\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inloggningsproblem\" \/>\n<meta property=\"og:description\" content=\"Denna guide ger f\u00f6rslag p\u00e5 olika l\u00f6sningar om du upplever problem vid inloggning till Oxceed. 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